Privacy Policy

How Sounds Wholesale Ltd collects, uses and protects your personal information.

1. Who we are

Sounds Wholesale Ltd (“we”, “us”, “our”) operates this website (www.soundswholesaleltd.co.uk) and is the data controller for the personal information we collect through it.

Registered address: Unit 6, Appleby Glade Industrial Estate, Ryder Close, Swadlincote, Derbyshire, DE11 9EU
Company number: 267 4005
Email: [email protected]
Telephone: 01283 225061 or 01283 219201

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

We may collect and process the following information:

Your name, billing and delivery address, email address and telephone number
Your company name and VAT number (for trade customers)
Order history and details of products you purchase
Account login details if you register with us (passwords are stored encrypted)
Messages you send via our contact form, email or telephone
Technical information such as IP address, browser type and pages visited, collected through cookies

We do not store your full card details. Payments are processed securely by our payment providers.

3. How we use your information

To process, fulfil and deliver your orders, including passing your details to our couriers
To take payment and prevent fraud
To send you order confirmations, invoices and delivery updates
To respond to your enquiries and provide customer service
To keep accounting and tax records as required by law
To improve our website, products and services
To send you news and offers, but only where you have opted in – you can unsubscribe at any time

4. Our lawful basis

We process your data on the following lawful bases: contract (to fulfil your order), legal obligation (e.g. HMRC record keeping), legitimate interests (running and improving our business, preventing fraud) and consent (marketing emails and non-essential cookies).

5. Who we share your information with

We never sell or rent your personal information. We share it only with trusted third parties who help us run our business, including:

Payment providers – [e.g. Stripe / PayPal / Worldpay – UPDATE]
Delivery couriers and Royal Mail
Our website hosting and IT support providers
Our accountants and professional advisers

We may also disclose information where required by law. Where any data is transferred outside the UK, we make sure appropriate safeguards are in place.

6. How long we keep your information

We keep order and invoice records for six years to meet our legal and tax obligations. Account information is kept until you ask us to delete your account. Marketing data is kept until you unsubscribe.

7. Cookies

Our website uses cookies – small text files stored on your device. Essential cookies are needed for the shop to work (for example, to remember the items in your basket, keep you logged in and process checkout). These include WooCommerce cookies such as woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_ and wordpress_logged_in_.

With your consent, we may also use analytics cookies to understand how visitors use our site. You can manage or withdraw your consent at any time through our cookie banner or your browser settings, although disabling essential cookies may stop parts of the website from working.

8. Security

We use appropriate technical and organisational measures to protect your information, including SSL encryption across the whole website, secure hosting and restricted access to personal data.

9. Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to or restrict how we use your information
Withdraw consent for marketing at any time
Ask for your data to be transferred to another organisation

To exercise any of these rights, contact us using the details above. We will respond within one month.

10. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies.

11. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: [DATE]